About Us

Who We Are

We are an Australian company specialising in refrigerated transport, cold storage, and pick pack services for chilled and frozen products. Whatever you need chilled or frozen, we can do it. We are passionate about what we do, and we do it well!

At Food Thyme, we see ourselves as an extension of our clients’ business and a central touch-point to their market. Building long-lasting relationships with our clients is important to us, which is why we go the extra mile to provide your customers with the best possible service.

We are based in Newcastle, delivering from Sydney to Port Macquarie and Armidale areas. While we may not deliver everywhere, for the locations we do serve, you won’t find better service. Experience the Food Thyme difference, where exceptional service and customer care are our top priorities.

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Delivering with Care, Precision, and Freshness Every Time.

Why We Are Different

we prioritize the safety and security of your deliveries. If your customers are not home, our team will call and text to get their instructions, ensuring that all deliveries are handled with care and reach their intended recipients securely.

Unparalleled Service

Our advanced tracking system provides real-time updates through multiple emails and text messages, along with a live tracking link. This keeps your customers informed every step of the way.

Top-Notch Tracking

Our friendly drivers take great care with every delivery, ensuring your customers receive their orders in perfect condition. For our elderly customers, we even provide assistance with unpacking their orders, ensuring a hassle-free and supportive experience.

Extra Care Deliveries

Customers can call delivery drivers directly through our app where updated instructions and questions can be addressed instantly, without needing to go through multiple parties to ensures a faster, more efficient service.

Streamlined Communication